Warranty

Workmanship

This warranty is limited to workmanship and only applies to the original customer. Some issues of peeling may be due to influences other than workmanship and are not covered by this warranty.

Inclusions – What Is Covered

Workmanship / Labor: Your new gutter system is covered by our 5 year workmanship warranty as long as you are the original purchaser and own the home.

• Rust free gutters and downspouts, leaks due to workmanship, gutters coming loose from structure due to workmanship, gutters falling off due to workmanship and downspouts becoming loose and/or falling off due to workmanship.
• Gutter sealant that the joints and corners are sealed with is a limited-life item and is covered by Creative Gutter for the first 5 years.
• Gutter Repairs and Partial Jobs are covered for two years from the date of the initial repair.
• PVC Flex-hoses are covered for one year.

Exclusions – What Is Not Covered

• Damage to your gutter system due to reasons other than a defect in workmanship is not covered. Examples of such are: any type of weather damage, such as trees falling, hail, lightning, wind, fire, earthquake; house settling, rotten trim boards or siding, act of war, man-made damage from you or anyone on your property not employed by Creative Gutter, animal damage or other problems such as bird nests, clogging or flow problems due to debris or house settling.
• Clogging or overflowing
• Normal wear-and-tear, such as tiger striping and oxidation, are not covered.
• Standing water: It is common for standing water, up to ½”, to remain in gutters prior to evaporation.
• Wood, composite siding, brick, metal, all other substrates, and water damage are not covered by this warranty.
• Damage to landscaping and soil: A gutter system is only one component of a rainwater management system. Additional work such as french drains may be needed to further direct the water.
• Abnormal use or misuse (ie – hanging lights or misters, banners, flags, patio covers from any part of the gutter system)
• Structural defects, settling and movement.
• Damage or defects caused in whole or in part by reason of fire, explosion, flood, acts of God, extreme weather conditions, misuse, alterations, abuse, vandalism, negligence, or any other similar causes beyond the control of Creative Gutter.
• Materials: Creative Gutter does not produce the pre-painted gutter material and parts. We only form, cut, and install them. As such, these materials are guaranteed by the manufacturer and not by Creative Gutter. In the unlikely event of a material problem, we will assist you in getting the issue resolved.
• Please refer to the following:
• Senox Care and Maintenance
• ABC (Norandex) Warranty

Remedy – What Creative Gutter Is Obligated To Do About A Covered Problem.

• If a defect is reported to Creative Gutter in writing, Creative Gutter will inspect the affected areas. The sole remedy against Creative Gutter shall be for repairing or replacing, at Creative Gutter’s discretion, the defective area of the gutter not including consequential damages to substrates or anything else. We also reserve the right to provide a full or partial refund in lieu of repair or replacement.

Service Fee

• If you request a service call for a warranty issue and we discover that it is not a warranty issue, there will be a $75 service fee charged to you. Service calls for gutter issues normally turn out to be clogged gutters, which are not covered. If we can resolve the issue on site we will, but if we are not able to resolve on site we will either schedule warranty service or provide you with a price for the uncovered work.

Eligibility

• This warranty only applies to work that has been paid in full and on time in accordance with the contract.
• Property must be accessible to Creative Gutter to perform the repairs.